Terms & Conditions

Last Updated: 10 December 2025

Welcome to Totohaat.com. These Terms & Conditions (“Terms”) govern your use of our website, products, services, and all related features. By accessing or purchasing from Totohaat.com, you agree to follow these Terms. If you do not agree, please discontinue using our website immediately.

Totohaat.com is operated from:
Plot No-1089, Uttarpara, Kotwali, Narayanpur, Rampur, Nadia, West Bengal – 741161
Email: Totohaat@gmail.com
Phone: 8392085510
Category: Fashion Products

Please read these Terms carefully before using our website.

1. Introduction

Totohaat.com (“we,” “our,” or “us”) provides an online platform where customers can browse and purchase fashion products including clothing, accessories, and related items. These Terms apply to all visitors, customers, and users of our website.

By accessing our platform, you confirm that you are at least 18 years old or using the website under supervision of a legal guardian. You also acknowledge that you have read and understood these Terms and agree to comply with all conditions mentioned herein.

2. Account Creation and Responsibility

To place an order on Totohaat.com, you may need to create an account. When you create an account:

  • You must provide accurate, complete, and up-to-date information.

  • You are responsible for maintaining the confidentiality of your login details.

  • Any activity occurring under your account is your responsibility.

If suspicious activity is detected, we reserve the right to suspend or terminate your account without prior notice.

3. Products and Descriptions

We sell fashion-related products such as clothing, accessories, and apparel items. While we make every effort to present accurate product descriptions, variations may occur due to:

  • Lighting during photography

  • Screen display differences

  • Manual measurement variations

  • Supplier-based manufacturing differences

We do not guarantee that the product you receive will be an exact replica of the displayed image, but it will always match the mentioned specifications.

4. Pricing, Offers & Availability

All product prices listed on Totohaat.com are in Indian Rupees (INR). Prices may change without notice and may vary during seasonal offers or promotional sales.

  • We reserve the right to modify prices at any time.

  • Product availability is subject to stock.

  • Special offers may have separate terms, which must be followed.

If a product is listed with incorrect pricing due to a technical or supplier error, we may cancel the order and notify you.

5. Order Process

When you place an order, you will receive an order confirmation email. This does not mean the order is accepted. We reserve the right to:

  • Accept or reject the order

  • Cancel an order due to stock unavailability

  • Request additional information for verification

Your order is confirmed only when it is dispatched.

6. Payment Terms

We accept various payment methods including:

  • UPI

  • Debit/Credit Cards

  • Net Banking

  • Wallet Payments (if supported)

  • Cash on Delivery (if available in your area)

You agree to:

  • Provide accurate payment information

  • Ensure payments are made using valid methods

  • Not use stolen or fraudulent payment details

We use secure third-party payment gateways to ensure safe processing of your payment.

7. Shipping & Delivery

We deliver fashion products across India. Delivery timelines vary based on location and courier service availability.

  • Estimated delivery time: 5–10 working days (may vary).

  • Delays may occur due to natural disasters, courier issues, strikes, or holidays.

  • Shipping charges may apply based on order value or region.

Once the order is shipped, tracking information will be shared via email or SMS.

8. Return, Refund & Cancellation

We follow a customer-friendly Return & Refund Policy. By using our website, you agree:

Returns

  • Returns are accepted only for defective, damaged, or wrong products.

  • Return request must be made within 7 days of delivery.

  • Product must be unused, with original packaging and tags intact.

Refunds

  • Refunds are issued only after we receive and inspect the returned item.

  • Refund processing time: 5–7 business days.

  • Refunds are issued to the original payment method or wallet credit.

Cancellations

  • Orders can be cancelled before they are shipped.

  • Once shipped, cancellation is not possible.

9. User Responsibilities

As a user of Totohaat.com, you agree NOT to:

  • Misuse our website for illegal activities

  • Spread viruses or harmful scripts

  • Attempt unauthorized access to our systems

  • Copy product images, branding, or website content

  • Violate intellectual property rights

  • Create fake or fraudulent orders

Any misuse may lead to legal consequences and account termination.

10. Intellectual Property

All content on our website—including images, designs, logos, layout, product photos, and text—is owned by Totohaat.com or its licensors.

You may NOT:

  • Copy

  • Reproduce

  • Modify

  • Distribute

  • Use content for commercial purposes

without our written permission.

Any unauthorized use may result in legal action.

11. Third-Party Links

Our website may contain links to third-party websites or promotional pages. These are provided for convenience.

We hold no responsibility for:

  • Content on third-party websites

  • Their privacy policies

  • Their terms & conditions

  • Any transactions made with them

You access such links at your own risk.

12. Limitation of Liability

Totohaat.com is not responsible for:

  • Product misuse by customers

  • Allergic reactions to fabrics or accessories

  • Losses due to courier delays

  • Technical errors related to internet or device

  • Loss of data or financial damage due to your own negligence

To the maximum extent permitted by law, Totohaat.com is not liable for any indirect, incidental, or consequential damages.

13. Indemnification

You agree to indemnify and hold harmless Totohaat.com, its owners, employees, and partners from any claims, damages, or expenses arising from:

  • Violation of these Terms

  • Misuse of the website

  • Violation of third-party rights

  • Fraudulent activities

14. Privacy Policy

Your privacy is important to us. By using Totohaat.com, you agree to our Privacy Policy. We collect certain information such as:

  • Name

  • Address

  • Phone number

  • Email

  • Order details

  • Payment information

We ensure your information is protected, and we do not share it with unauthorized parties.

15. SMS, Email & WhatsApp Communication

By placing an order or signing up, you authorize us to send:

  • Order updates

  • Promotional messages

  • Offers

  • Delivery alerts

You may opt out anytime using the unsubscribe link or by contacting us.

16. Service Availability

We aim to keep Totohaat.com operational at all times but cannot guarantee:

  • Uninterrupted service

  • Error-free performance

  • Virus-free website

  • Accurate product availability

We reserve the right to modify or discontinue any service without prior notice.

17. Changes to Terms

We may update these Terms & Conditions occasionally. Updated terms become effective immediately upon posting.

It is your responsibility to review these Terms periodically.

Continued use of the website indicates acceptance of revised Terms.

18. Governing Law

These Terms are governed by the laws of India. Any disputes shall be handled under the jurisdiction of:

Courts of West Bengal, India

19. Contact Information

For questions, support, or concerns regarding our Terms & Conditions, contact:

  • Email: Totohaat@gmail.com

  • Phone: 8392085510

  • Address: Plot No-1089, Uttarpara, Kotwali, Narayanpur, Rampur, Nadia, West Bengal – 741161

20. Acceptance of These Terms

By accessing Totohaat.com or purchasing our fashion products, you confirm that:

  • You have read these Terms in full

  • You understand and agree to all conditions

  • You are legally capable of entering into a contract

If you disagree with any part of these Terms, please stop using the website immediately.