Shipping policy

Last Updated: 10 December 2025
Website: Totohaat.com
Email: Totohaat@gmail.com
Phone: 8392085510
Address: Plot No-1089, Uttarpara, Kotwali, Narayanpur, Rampur, Nadia, West Bengal – 741161

1. Introduction

Welcome to Totohaat.com—your trusted online shopping destination for a wide range of fashion products, including clothing, accessories, footwear, and lifestyle essentials. We are committed to offering you a seamless, reliable, and transparent shopping experience. This Shipping Policy outlines the terms and conditions concerning product dispatch, delivery timelines, courier operations, shipping charges, and more.

By placing an order on our website, you agree to the terms mentioned in this Shipping Policy. We request all customers to review it carefully prior to completing their purchase.

2. Shipping Coverage in India

Totohaat.com currently ships orders across all major cities, towns, and pin codes in India. We work with trusted courier partners such as Delhivery, Bluedart, Ecom Express, DTDC, XpressBees, and other reliable logistics networks.

Please note:

  • Certain remote locations may have limited delivery availability.

  • Cash on Delivery (COD) may not be available in select pin codes.

3. Order Processing Time

Once an order is placed, our warehouse team begins processing it promptly.

Standard Processing Time:

1 – 2 business days
(Monday to Saturday, excluding public holidays)

During high-demand periods such as festive seasons, holiday sales, clearance events, or unexpected logistics delays, processing time may extend to 2 – 4 business days.

You will receive:

  • Order Confirmation Email/SMS immediately after purchase

  • Processing Update within 24–48 hours

  • Shipping Confirmation & Tracking Number once the parcel is dispatched

4. Estimated Delivery Time

Delivery time varies depending on your location and courier availability. Below is the approximate shipping timeline:

Metro Cities (Delhi, Mumbai, Kolkata, Chennai, Bangalore, Hyderabad):

3 – 5 business days

Tier-2 Cities (State capitals, large towns):

4 – 7 business days

Tier-3 Cities & Rural Areas:

6 – 10 business days

Remote or Hard-to-Reach Locations:

10 – 15 business days

Please note:

  • Delivery timelines are estimates. Actual delivery may vary based on courier workload, weather, strikes, natural disasters, festivals, or unexpected logistic interruptions.

  • Totohaat.com is not responsible for delays caused by courier partners.

5. Shipping Charges

We aim to keep shipping fair and transparent.

Standard Shipping Charges:

  • ₹49 – ₹99 depending on location & order weight

  • Shipping charges are visible at checkout before confirming payment

Free Shipping:

We also run Free Shipping Offers during special promotions, festivals, or minimum cart value requirements. Check the website banner for current offers.

6. Cash on Delivery (COD) Policy

COD may be available based on your pin code.

COD Conditions:

  • COD fee may apply (₹30 – ₹50 depending on the courier partner)

  • Customers must provide a valid phone number and address

  • The courier will attempt delivery 1–2 times

  • Repeated refusal of COD orders may result in COD service restriction for the customer

7. Order Tracking

Once your order is shipped, you will receive a tracking link via SMS/Email.

You can track your order by:

  • Clicking the tracking link

  • Visiting the courier partner’s website and entering your tracking ID

  • Contacting us at Totohaat@gmail.com or 8392085510 for tracking assistance

Tracking updates may take 12–24 hours to appear after dispatch.

8. Incorrect, Incomplete, or Invalid Address

If the provided shipping address is incomplete, incorrect, or unreachable, the courier may:

  • Contact you for address confirmation

  • Return the package to us

  • Cancel the shipment due to address issues

Please ensure the following:
✔ Correct house number, street, area, and pin code
✔ A reachable mobile number
✔ Someone is available at the address for receiving the parcel

In case of a returned shipment due to address problems, you may be required to pay re-shipping fees for re-delivery.

9. Delivery Attempts

Courier partners usually attempt delivery two times.

If unsuccessful:

  • The package may be marked as “RTO” (Return to Origin)

  • The customer may contact the courier to schedule a delivery

  • Order may be cancelled and returned to us automatically

Repeated failed attempts can lead to restrictions on COD or future orders.

10. Packaging & Quality Checks

Every order is packed with care to ensure safe delivery.

Our packaging process includes:

  • Multi-layer protection based on product type

  • Waterproof envelopes or corrugated boxes

  • Strict quality inspection before packing

  • Safety seals to prevent tampering

If your package arrives damaged, please inform us within 24 hours of delivery with photos or video proof.

11. Delay in Delivery

Although we strive to deliver within estimated timelines, certain delays may occur due to:

  • Severe weather conditions

  • Political disruptions or strikes

  • Courier partner backlog

  • Festivals and holiday rush

  • Incorrect or incomplete address

  • Natural calamities

In such cases, we request your patience. Our support team will help coordinate with the courier.

12. Lost or Missing Shipments

If your shipment is lost in transit or the courier system does not update tracking for more than 5–7 days, we will take the following steps:

  • Investigate with the courier partner

  • Attempt to locate the package

  • If the courier declares it lost, we will issue:
    ✔ A replacement (if available) OR
    ✔ A refund

Please note that courier investigations may take 5–10 working days.

13. International Shipping

At present, Totohaat.com does not ship products outside India.
We may expand international shipping in the future. Updated information will be available on our Shipping Policy page.

14. Order Cancellation After Shipping

If your order has already been shipped, cancellation may not be possible.
You may refuse delivery, but cancellation after dispatch may involve return shipping charges depending on the courier’s RTO policies.

15. Special Notes for Fashion Products

Since Totohaat.com mainly deals with fashion products, shipping timelines may vary depending on product availability, customization (if any), and warehouse location.

Fashion products usually require:

  • Extra quality checks

  • Size verification (for clothing items)

  • Fabric safety inspections

Delays may occur during high-volume periods such as:

  • Festival sales

  • End-of-season clearance

  • Prolonged holidays

  • Launch of new collections

16. Wrong Product Received / Missing Items

If you receive:

  • A wrong item

  • A defective item

  • Missing products in the parcel

Please contact us within 24–48 hours of delivery.

Documents required for support:

  • Unboxing video (mandatory for claims)

  • Photos of product, packaging, and invoice

  • Order ID and registered phone number

Without proper proof, replacement/refund may not be processed.

17. Delivery Confirmation

Once the courier marks the order as “Delivered,” it is considered completed.
If you did not receive the package but tracking shows “Delivered,” please inform us immediately—within 24 hours.

We will help in:

  • Raising a dispute with the courier

  • Requesting proof of delivery (POD)

  • Investigating whether it was misdelivered

18. Contact Us for Shipping Support

For any shipping-related queries, assistance, or tracking issues, feel free to reach us:

📧 Email: Totohaat@gmail.com
📞 Phone: 8392085510
📍 Address: Plot No-1089, Uttarpara, Kotwali, Narayanpur, Rampur, Nadia, West Bengal – 741161

Our customer support responds within 24–48 hours.

19. Policy Updates

Totohaat.com reserves the right to update or modify the Shipping Policy at any time based on business needs, courier changes, or regulatory requirements. Changes will be posted on this page, and the updated policy will be effective immediately upon posting.

Thank You for Shopping with Totohaat.com

We appreciate your trust in our brand and strive to offer a fast, secure, and reliable shipping experience. Your satisfaction is our priority, and we continuously work to improve our delivery services.