Privacy policy

Effective Date: 10 December 2025
Website: Totohaat.com
Email: Totohaat@gmail.com
Address: Plot No-1089, Uttarpara, Kotwali, Narayanpur, Rampur, Nadia, West Bengal, Pin Code: 741161
Phone: 8392085510

1. Introduction

Welcome to Totohaat.com (“we”, “our”, “us”). Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, interact with our services, or make purchases from us. By accessing Totohaat.com, you agree to the practices described in this Privacy Policy.

We operate as an online store specializing in a variety of fashion products, including clothing, accessories, and lifestyle items. This Privacy Policy has been prepared to give you a clear understanding of how your personal data is handled while ensuring transparency, trust, and compliance with all relevant data protection laws applicable in India.

This Privacy Policy applies to all users, customers, visitors, and anyone who interacts with our services.

2. Information We Collect

To ensure smooth operations and provide you with a reliable shopping experience, we may collect data in the following categories:

2.1 Personal Information

We collect identifiable personal information when you interact with our website, including but not limited to:

Full Name
Phone Number
Email Address
Shipping Address
Billing Address
Payment Details (only processed through secure payment gateways)
Account Login Information (if you create an account)

2.2 Non-Personal Information

This includes information that does not identify you personally:

Browser type, device type, and operating system
IP address and general location information
Website usage data (pages visited, time spent, clicks)
Cookies and tracking technologies

2.3 Payment Information

We do not store or directly handle your debit/credit card details or UPI credentials. All payment information is processed securely through trusted third-party payment gateways compliant with RBI rules.

2.4 Information You Provide Voluntarily

Any details you provide through:

Contact forms
Email inquiries
Customer support conversations
Feedback, reviews, or surveys

3. How We Use Your Data

We use your personal and non-personal data for various lawful purposes, ensuring a smooth and personalized shopping experience. These uses include:

3.1 Order Processing

To confirm, prepare, dispatch, and deliver your products
To communicate with you about order updates, delays, or changes

3.2 Customer Support

To respond to complaints, inquiries, or service requests
To offer solutions related to returns, refunds, and product information

3.3 Improve Website Functionality

To enhance website speed, usability, and performance
To analyze customer preferences and shopping behavior

3.4 Personalization

To recommend products based on your browsing habits
To customize website content, offers, and promotions

3.5 Marketing & Communication

With your consent, we may send:

Promotional messages
Discount codes
New arrivals & sale announcements

You may opt-out of promotional communication at any time.

3.6 Legal & Security Purposes

To protect our website from fraud or misuse
To comply with laws, taxation rules, and court orders

4. Cookies and Tracking Technologies

Totohaat.com uses cookies to enhance your browsing experience. Cookies help us:

Remember your preferences
Maintain your cart items
Analyze website traffic patterns
Improve performance and design

You can disable cookies anytime through your browser settings, but some features may not function properly.

5. Sharing and Disclosure of Information

We respect your privacy and do not sell your data to anyone. However, we may share your information with trusted third parties under specific circumstances:

5.1 Service Providers

These include:

Payment gateways
Courier & delivery partners
Customer support systems
Marketing & analytics tools

Each partner follows strict confidentiality and data security guidelines.

5.2 Legal Obligations

We may share data if required by:

Courts
Law enforcement
Government regulations

5.3 Business Transfers

If our business undergoes:

Merger
Acquisition
Restructuring

Your data may be transferred to the new entity, but privacy protections will remain intact.

6. Data Storage & Security

We take strong security measures to protect your personal data.

6.1 Security Practices

SSL encryption for all data transfers
Secure servers & firewalls
Regular malware scanning
Access restrictions for authorized personnel only

6.2 Duration of Data Storage

We retain personal information:

As long as your account remains active
As needed to process orders
As required for tax, legal, or audit purposes

After the retention period, information is safely deleted or anonymized.

7. Your Rights & Choices

You have the right to manage your personal data stored with us.

7.1 You Can Request To:

Access your personal information
Update or correct inaccurate information
Delete or deactivate your account
Opt-out of marketing emails
Restrict the use of certain data

For any of these actions, email us at Totohaat@gmail.com.

7.2 Account Deletion

You may request account deletion anytime. However, some information may remain stored for legal or audit purposes.

8. Third-Party Links

Totohaat.com may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of these sites. You should read their privacy policies when visiting them.

9. Children’s Privacy

Totohaat.com does not knowingly collect information from children below 13 years of age. If you believe that a child has provided personal data, contact us immediately so we can remove it.

10. User Responsibilities

By using Totohaat.com, you agree to:

Provide accurate information
Maintain confidentiality of your account credentials
Notify us immediately about unauthorized access

We are not responsible for consequences arising from compromised user passwords.

11. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect:

Legal changes
Operational changes
Technological improvements

Any updates will be posted on this page with the “Effective Date” revised accordingly. Continued use of our website means you accept these changes.

12. Contact Information

For questions, concerns, or requests regarding your personal data, please contact us using the details below:

📧 Email: Totohaat@gmail.com
📍 Address: Plot No-1089, Uttarpara, Kotwali, Narayanpur, Rampur, Nadia, West Bengal, Pin Code: 741161
📞 Phone: 8392085510

Our support team will respond within 24–48 hours.

13. Consent

By using Totohaat.com, you consent to:

The collection
Use
Processing
Storage
Sharing

of your personal information as described in this Privacy Policy.

14. Grievance Officer (Mandatory Under Indian Law)

For compliance with Indian data protection laws, we provide the following grievance redressal contact:

Grievance Officer: Customer Support Manager
Email: Totohaat@gmail.com
Response Time: Within 30 days

15. Data Protection In Case of Fraud or Misuse

If suspicious activity is detected, we may:

Temporarily block or disable accounts
Request identity verification
Share necessary data with law enforcement authorities

This protects both customers and our platform from fraud.

16. Marketing & Advertising Practices

We may use:

Email campaigns
SMS promotions
Social media marketing
Browser notifications

Only if you have opted-in.
You can unsubscribe anytime by clicking the “unsubscribe” link or contacting us directly.

17. User-Generated Content

If you post reviews, comments, or photos:

You grant us permission to display them publicly
You take responsibility for accuracy and authenticity
Inappropriate content may be removed

18. Data Transfer Across Regions

While we primarily store data within Indian servers, some partners may operate internationally. When your data is transferred outside India, it is protected under similar levels of security and privacy controls.

19. Return, Refund & Order Data

When processing:

Returns
Replacements
Refunds

We may review your order history, transaction records, and communication logs to ensure policy compliance. This information is not shared publicly and remains confidential.

20. Final Statement

At Totohaat.com, we are committed to safeguarding your privacy. Our goal is to offer a secure, transparent, and trustworthy shopping experience for all users purchasing fashion products from our platform.

Your trust is our priority, and we work every day to maintain the highest privacy and security standards.